Charlie Health · 1 day ago

Admissions Coordinator (Nashville, TN)

Nashville, TN

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

Health Care

Insider Connection @Charlie Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.

Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.

Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.

Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner

Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories

Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care

Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program

Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process

Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales experienceClient admissions experienceSalesforceSimilar CRMContact-center technologyMicrosoft OfficeGoogle SuiteAdolescents