Catalight · 1 week ago
Admissions Coordinator
Walnut Creek, CA
Full-time
Remote
Entry Level
$26/hr - $29/hr
2+ years exp
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No H1B
Security Clearance Required
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Responsibilities
Place outbound phone calls to potential and existing clients/caregivers ensuring all customer contact is documented in the computer system accurately and appropriately.
Provide notification to clinical team members and/or other departments (Billing, Quality, etc.) regarding inquiries requiring follow up.
Schedule appointments adhering to funder guidelines and state regulations.
De-escalate situations and provide service recovery.
Use professional judgement to escalate calls outside of scope to appropriate personnel per department SOP.
Receive customer correspondence via e-mail requests and take appropriate action.
Process cases and manage personal work queue.
Utilize standard templates to correspond with customers; advise manager if situation arises that requires a new template or customized response.
Work with manager on all needed correspondence outside of department templates.
Verify protected health information and authorization for services.
Schedule initial appointments for new clients and enter all necessary clients, contact, and other necessary information into computer system.
Participate in other activities that support the coordination of client referrals, authorizations, initial assessments, and placement.
Follow current standard operating procedures.
Must adhere to all federal, state, and local law and regulations as applicable. Protect client protected health information (PHI).
Ensure a high level of customer service while maximizing productivity and meeting key performance indicators.
Additional duties as assigned.
Qualification
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Required
2+ years of experience in a customer service call/contact center.
Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
Personable; comfortable working with individuals at all levels within the organization.
Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.
Must be highly detail oriented.
Strong interpersonal skills.
Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
Utilize computer and cell phone for effective communication.
Ability to utilize virtual meetings software (Zoom, Teams, etc.).
Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ).
Ability to obtain and maintain clearance through the Office of Inspector General.
Must attend any required training.
Preferred
Associate degree preferred.
Health care industry experience preferred.
Company
Catalight
At Catalight, we embrace people’s differences — both visible and invisible.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Doreen Samelson EdD, MSCP (she/her)
Chief Clinical Officer
Lisa Pariera, PHR, SHRM- CP
Associate Director, People & Performance Business Partner
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