Charlie Health · 9 hours ago

Admissions Manager

Remote, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Manages a team of admissions coordinators with the following responsibilities, including, but not limited to:

Performance reviews

Weekly 1:1 meetings

Hiring, training, coaching, and development

Oversight of team caseload

Develops and implements admissions best practices, refines and updates standard admission and discharge processes, and oversees admissions staff.

Reports and analyzes performance related to admissions and inquiries to Charlie Health senior management

Responsible for high contact center service levels and call quality monitoring/coaching for team members

Ensures team members are building deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories

Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program

Ensures team members are consistently and communicating in a timely fashion with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program

Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner

Partners closely with internal team members including clinical outreach, patient experience, and business operations to coordinate admissions processes

Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare administration managementSalesforceManagement experienceOutpatient mental health experienceHIPAA knowledgeMicrosoft OfficeGoogle SuiteYoung adultsMultitasking ability

Required

Bachelor’s degree in healthcare administration or similar field preferred (Master’s degree in public health, healthcare administration, or business administration a plus)

2-5+ years required experience in healthcare administration management (healthcare admissions experience preferred)

1-2+ years of Salesforce experience required

Previous management experience required

Upholds Charlie Health’s Mission, Vision, and Values

Experience working with young adults and adolescents

Familiarity with outpatient mental health settings and services

Strong ability to multitask and work in a fast-paced environment

Demonstrates a high level of emotional intelligence

Knowledge of HIPAA policies and procedures

Proficient with Microsoft Office and Google Suite