JourneyTeam · 22 hours ago
Adoption Specialist
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yr
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Responsibilities
Facilitate definition of project success and document a flag plant.
Monitor progress against defined success measures to maximize delivered customer impact.
Demonstrate the value of change management, maximizing and measuring the value delivered to each customer.
Responsible for initiating conversations around adoption and change management, developing a plan for engagement, adoption, and usage.
Implement adoption and change management strategies and plans that maximize employee adoption, minimize resistance and enable achievement of successful project outcomes.
Create, monitor and improve upon success and adoption measures.
Integrate adoption and change management activities into the overall project delivery methodology based on the JourneyTeam Adoption & Change Management Framework (ACM Framework) in partnership with Project Managers.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Create Change Management plans (Success, Sponsor, People Manager, Communications, Training) and other assets to execute plans.
Manage billable hours and time entry daily, with an expectation of achieving and maintaining 70% customer engagement rate (CER) within 90 days.
Build and maintain relationships with key stakeholders and project team members. Provide coaching and support to internal and external project stakeholders at all levels.
Partner with project managers to determine key milestones within projects.
Define different roles and responsibilities within the project delivery as they relate to adoption.
Contribute to the development of the JourneyTeam Adoption & Change Management Framework and team.
Qualification
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Required
Proven experience implementing adoption and change management for products and technologies.
Strong understanding of adoption, Organizational Change, and Change Management principles, methodologies, and tools.
Exceptional communication, presentation, and facilitation skills.
Ability to build relationships and influence stakeholders at all levels.
Strong analytical and problem-solving skills.
Acute business acumen and understanding of organizational issues and challenges.
Ability to work effectively in a professional services (consulting) environment.
Demonstrate technical aptitude.
Preferred
Certification in a recognized change management methodology (Prosci is the basis of our ACM Framework), a plus.
Benefits
Healthcare and dental options
401k with a ~4% employer match with funds that vest immediately
Flexible time off
Monthly phone stipend of $25
Gym membership monthly reimbursement of up to $200
Company
JourneyTeam
JourneyTEAM is an IT company providing business technology solutions.
Founded in 1993
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brian Tenney
Chief Executive Officer
Company data provided by crunchbase
