Wurl · 3 hours ago
AdTech Support Specialist
Remote - United States
Full-time
Remote
Entry, Mid Level
$58K/yr - $88K/yr
2+ years exp
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Responsibilities
Proactively troubleshoot and resolve Tier 2 technical issues related to ad delivery, ad performance, and integrations with Content Companies and Streamers.
Collaborate daily with internal teams (AdTech Engineering, Sales and Business Operations) to drive technical issue resolution
Communicate in a professional, timely and efficient manner with external partners as the technical point of contact.
Provide hands-on support in configuring and troubleshooting Wurl ad servers. Validating VAST tags, and ensuring SCTE-35 signal compliance.
Maintain and support the integration of supply and demand connections across the platform, utilizing tools like SpringServe and Snowflake to monitor and optimize ad delivery performance.
Manage Zendesk process for resolving support tickets efficiently, ensuring timely resolution of issues.
Develop and document best practices, troubleshooting procedures, and knowledge base articles to streamline Tier 2 support efforts.
Qualification
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Required
2+ years experience in ad operations or technical support within the digital advertising ecosystem, preferably in a programmatic environment.
Hands-on experience with ad servers and troubleshooting VAST, SCTE-35, and RTB protocols.
Familiarity with SSP and DSP platforms and their technical workflows.
Strong problem-solving skills and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
Ability to perform SQL queries or basic scripting for data analysis or troubleshooting is a plus.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
Bachelor's degree in a relevant field or equivalent experience.
Benefits
Strong Medical, Dental and Vision Benefits, 90% paid by Wurl
Remote First Policy
Employee Stock Purchase Plan through AppLovin
Discretionary Time Off, with a minimum of 4 weeks of time off
13 US Holidays
401(k) Matching
Pre-Tax Savings Plans, HSA & FSA
Carrot and Headspace Subscriptions for Family Planning & Mental Wellness
OneMedical Subscription for 24/7 Convenient Medical Care
Paid Maternity and Parental Leave for All Family Additions
Discounted PetPlan
$1,000 Work From Home Stipend to Set Up Your Home Office
Company
Wurl
Wurl leads the CTV industry in helping content publishers and streamers reach millions of viewers worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31M2022-02-28Acquired· by AppLovin ($430M)
2021-02-01Series B· $11M
2018-10-09Series A· $16M
Leadership Team
Craig Heiting
Head of Strategic Business Development
Recent News
2024-11-01
Advanced Television
2024-05-03
2024-05-03
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