Wurl · 3 hours ago

AdTech Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$58K/yr - $88K/yr

2+ years exp

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AdvertisingContent Delivery Network

Work & Life Balance

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Responsibilities

Proactively troubleshoot and resolve Tier 2 technical issues related to ad delivery, ad performance, and integrations with Content Companies and Streamers.

Collaborate daily with internal teams (AdTech Engineering, Sales and Business Operations) to drive technical issue resolution

Communicate in a professional, timely and efficient manner with external partners as the technical point of contact.

Provide hands-on support in configuring and troubleshooting Wurl ad servers. Validating VAST tags, and ensuring SCTE-35 signal compliance.

Maintain and support the integration of supply and demand connections across the platform, utilizing tools like SpringServe and Snowflake to monitor and optimize ad delivery performance.

Manage Zendesk process for resolving support tickets efficiently, ensuring timely resolution of issues.

Develop and document best practices, troubleshooting procedures, and knowledge base articles to streamline Tier 2 support efforts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Ad operationsTechnical supportAd serversSQLVASTSCTE-35RTB protocolsSSP platformsDSP platformsBasic scripting