Advanced Support Team Lead (HAPI) @ Aquiva Labs | Jobright.ai
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Aquiva Labs ยท 1 day ago

Advanced Support Team Lead (HAPI)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date3+ years exp
ftfMaximize your interview chances
AnalyticsBig Data
Hiring Manager
Elena Lucas
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Responsibilities

Build strong relationships with clients, serving as a trusted advisor and advocate for their needs
Proactively develop and implement strategic plans to ensure client success and drive adoption of Hapi Guest solutions
Gather and document business requirements and translate them into technical solutions
Design, configure, and test solutions to meet client needs
Provide training, actively promote user adoption of Hapi Guest products, and support to end-users and team members
Liaise with Implementation Team to review best practices for client success
Lead client calls and provide status updates
Mentor and supervise junior team members, providing guidance and support
Stay up-to-date on the latest Salesforce releases and best practices
Update Project Management systems
Embody our core values: Do The Right Thing - Ever Improving - Find a Better Way - Together We Win
Participate with the Implementation Team to aid/lead the implementation of Hapi Guest products and solutions for clients
Other tasks as required for the function

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Marketing CloudSalesforceSalesforce Certified Marketing Cloud ConsultantSalesforce Certified Marketing Cloud Email SpecialistData CloudSales/Service CloudMarketing Cloud functionalityCloud PagesEinstein FeaturesSalesforce Marketing Cloud Administrator CertificationSalesforce Certified Sales/Service Cloud ConsultantSalesforce Certified Data Cloud ConsultantMobile StudioHotel/Hospitality marketing experience

Required

3+ years of experience working with Marketing Cloud
Experience using Salesforce (Sales/Service Cloud)
1+ years of experience leading a distributed team
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Marketing Cloud Email Specialist
Expert in Marketing Cloud functionality
Proficiency with Cloud Pages
Proficiency with Einstein Features in Marketing Cloud Engagement
Understanding of digital marketing KPIs, such as email marketing, PPC and other marketing conversion metrics
Experience with Mobile Studio
Excellent oral and written communication skills in English
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Be organized, highly disciplined and self-motivated
Communicate and coordinate effectively with clients, stakeholders, and team members over chat, email, and video calls
Manage time effectively and meet work performance and/or productivity levels while teleworking

Preferred

Salesforce Marketing Cloud Administrator Certification
Salesforce Certified Sales/Service Cloud Consultant
Salesforce Certified Data Cloud Consultant
Hands on Marketing Cloud Administrator experience
Hands on Salesforce experience
Hotel/Hospitality (or related industry) marketing experience

Company

Aquiva Labs

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Aquiva Labs expertise in big data, CRM, data integration, analytics, salesforce, app and software development services.
dateFounded in 2015
location
Miami, Florida, USA
people-size201-500 employees
web-link
https://aquivalabs.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Nikolai Balba
CEO
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Rich Noel
Chief Financial Officer
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Company data provided by crunchbase
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