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Company

University of Colorado Boulder · 5 hours ago

Advancement Assistant, Annual Giving

Boulder, CO

Full-time

Remote

Entry Level

$55K/yr - $58K/yr

1+ years exp

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Responsibilities

Serves as the Scrum Master for the Boulder Central Annual Giving team, leading sprints and managing supporting documentation.

Acts as the subject matter expert for the CU Boulder customer relations management tool (CRM), known as CU Ascend, and manages the interface between the annual giving team and that system including the creation of campaigns and oversight of the data upload process.

Creates and manages giving forms on behalf of advancement at CU Boulder and acts as the subject matter expert for the use of this tool in support of fundraising operations.

Updates and maintains annual giving reports and tools to ensure current information is available in support of standard processes.

Strategizes and provides admin support for a team of fundraisers including, but not limited to, scheduling meetings, preparing meeting agendas and taking notes, prepare project briefings, and supporting annual giving events.

Uses the CRM to request reports, manage processes, and route documentation.

Assists with special projects.

Develops a system and process for the management of requests for annual giving support from Schools, Colleges, and Units.

Documents annual giving processes to build, and maintain, a formal annual giving operations manual.

Manages the annual giving email inbox, direct mail inbox, and voicemail(?), receiving and responding to requests and inquiries, or distributing follow-up as necessary.

Creates and maintains an Annual Giving sharepoint page.

Provides direct support to the Senior Director of Annual Giving including, but not limited to, calendar management and meeting support.

Qualification

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CRM expertiseProject managementDatabase managementData compliance knowledgeFundraising experienceOperations experienceCustomer service skills

Required

Bachelor’s degree or equivalent experience or combination of education and experience may substitute.

1+ years of professional, job-related experience.

Strong verbal and written communication skills.

Strong attention to detail and accuracy in completing tasks.

Sense of curiosity and the desire to find solutions to sophisticated problems.

Strong customer service skills.

Ability to navigate and manage various databases.

Ability to manage multiple tasks simultaneously and adapt to changing priorities; ability to appropriately manage time and meet set timelines.

Ability to embrace the shared values of the Office of Advancement.

Ability to exercise a high degree of tact, discretion, and collaboration in working with a diverse range of constituents including employees, students, volunteers, alumni, donors, and campus colleagues.

Ability to operate independently; has a self-learner/self-starter approach.

Understanding of data compliance and integrity.

Ability to establish, maintain, and enhance interpersonal relationships.

Excellent communication and interpersonal skills.

The ability to effectively convey ideas, information, and instructions through verbal, written, and non-verbal means.

The capacity to recognize, understand, and manage one's own emotions, as well as empathize with and relate to others' emotions.

Ability to work independently and with flexibility, to manage concurrent tasks and responsibilities, and to deal with changing priorities while maintaining personal effectiveness.

The skill to prioritize tasks, meet set timelines and manage workload efficiently, improving productivity and minimizing stress.

The ability to maintain accuracy and precision in work tasks, ensuring quality outcomes and minimizing errors.

Ability to participate effectively within a dynamic, geographically-disperse team.

Ability to establish and maintain good working relationships with co-workers, supervisors, campus partners, and the public.

The ability to work harmoniously towards a common goal, contribute ideas, and resolve conflicts constructively.

The capability to adjust to changing circumstances, adopt new technologies, methodologies, and processes, and remain productive in dynamic environments.

The willingness to take proactive steps, demonstrate resourcefulness, and seek opportunities for improvement without constant supervision.

Behaving ethically, demonstrating integrity, and maintaining a positive demeanor and demeanor even in complicated situations.

Ability to embrace shared values of Office of Advancement.