The Coca-Cola Company · 4 hours ago

Advisor, Technical Advisor

Atlanta, GA

Full-time

Remote

Mid Level

$60K/yr - $74K/yr

3+ years exp

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Consumer GoodsFast-Moving Consumer Goods

Comp. & Benefits

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Responsibilities

Troubleshoot Equipment issues (e.g., Freestyle; Legacy, coffee, McDonald’s, etc.) via telephone/video to minimize customer downtime and reduce/avoid service expenses.

Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g., laptop, NOCTIS, etc.)

Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures.

Documents all information about customer support issues in Salesforce (Thirsty).

Assists in the development of specific technical and training documentation.

Assists other technicians in the repair and maintenance of equipment.

Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures.

Researches and resolves issues for customers, business partners, and Company associates to expedite service, installations, or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.)

Qualification

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Technical SupportCustomer Relationship Management (CRM)Freestyle Platforms ExperienceEquipment Installation KnowledgeBasic Refrigeration KnowledgeBasic Electricity KnowledgeRecordkeepingMicrosoft OfficeComputer LiteracyDiagnostic Tools KnowledgeTelecommuting SkillsRelationship Building

Required

High school diploma; GED equivalent

At least 3+ years of experience in Technical service and customer support.

Strong emphasis on candidates that have experience in all Freestyle platforms and National Food Service customers (MCD) that require troubleshooting skills.

Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements).

Knowledge and application of dispensing equipment installation principles.

Knowledge of the Customer Communications software systems requiring 'basic' to 'advanced' computer skills with capabilities to navigate multiple systems.

Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.

Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems.

High-Speed Internet service is required, and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected.

Ability to work in a telecommuting environment being self-driven and self-motivated by retaining systems training, process training, and the ability to work virtually.

Preferred

Knowledge and understanding of basic refrigeration preferred. Includes basic knowledge of existing technologies and ability to apply them to the Company's business.

Due to the nature of very diverse business, bilingual associates speaking Spanish are encouraged to apply.