Freedom Mortgage · 9 hours ago

Advocate, Client Whsl

Camden, NJ

Full-time

Remote

Entry Level

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Responsibilities

Ability to effectively and professionally communicate via phone and email.

Maintain client focus at all times by strictly adhering to FMC’s Client Service Standards, taking ownership of all inquiries and proactively following through to resolution.

Providing status to the client at every step of the process.

Generating outbound calls when contact is needed throughout the process.

Answering/Responding to all inbound client calls/emails and providing accurate answers to the client’s questions, while maintain a high level of professionalism which is expected by our clients in a business-to-business client support role.

Conference in various department Subject Matter Experts (SMEs) as needed to resolve issues and answer questions.

Document interactions with clients in FMC’s internal systems to ensure that other departments are aware of phone call/email conversations that have occurred.

Qualification

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