73 applicants

Company

Attentive · 4 hours ago

Agency Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $100K/yr

3+ years exp

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Email MarketingMarketing Automation

H1B Sponsor Likely

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Responsibilities

Foster and grow strategic partnerships with agency customers, focusing on driving value throughout the customer lifecycle, from onboarding through renewals. Establish agency relationships as true extensions of our team to drive growth and satisfaction

Collaborate with agency partners to create customized success plans aligned with each agency’s goals and challenges. Establish clear objectives and KPIs to ensure meaningful outcomes and satisfaction for all stakeholders

Stay updated on our product roadmap, providing regular demos and training on new features that support agency and shared customer success. Proactively suggest ways agencies can leverage product enhancements to drive results and maximize ROI

Monitor, analyze, and forecast customer engagement to provide clear visibility into the renewal and growth pipeline. Identify and manage risks through proactive touchpoints, taking the lead on mitigation strategies where needed

Act as the voice of the agency partner, working closely with product, marketing, and other internal teams to translate agency feedback into actionable product enhancements

Regularly engage with executives and key stakeholders on both the agency and customer sides, driving alignment and ensuring a strong collaborative approach to achieving shared goals

Proactively identify areas where new content, training, or programs could further drive agency success and lead global initiatives to build partner capabilities

Serve as a trusted advisor for both internal and external teams, actively contributing to a culture of customer empathy, collaboration, and inclusion

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Agency partnershipsCustomer successEnterprise account managementCRM systemsEmail marketingE-commerce platformsProgram managementRelationship-building

Required

Bachelor’s degree in Marketing, Business Administration, or a related field

3-5+ years of experience in agency partnerships, customer success, or enterprise account management, ideally within the Martech/Ecommerce industry

Familiarity with CRM systems (e.g., Salesforce, Gainsight) and experience with email marketing or e-commerce platforms

Strong communication and relationship-building skills, with the ability to connect with and engage multiple stakeholders across large accounts

Proven program management skills, with the ability to manage projects from planning through to successful implementation and measurement

Data-driven mindset with a proactive approach to identifying solutions and recommending actions based on customer and market insights

Curiosity, adaptability, and a willingness to learn in a fast-paced environment

Willingness to travel occasionally for events, conferences, and agency meetings

Benefits

Health & wellness

Equity

Bonus/commission

Benefits

Company

Attentive

Glassdoor

3.5

Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.

Founded in 2016

Hoboken, New Jersey, USA

1,001-5,000 employees

https://attentive.com

H1B Sponsorship

Attentive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (9)

2022 (13)

2021 (11)

2020 (5)