Real · 15 hours ago
Agent Onboarding Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years exp
Maximize your interview chancesCommercial Real EstateMobile
Hiring Manager
Sabrina G.
Insider Connection @Real
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Responsibilities
Agent Onboarding: Work with a team of Onboarding Specialists to deliver an incredible onboarding experience to incoming agents. Guide agents through the onboarding experience, using both automated and centralized (bulk email /text) tactics, as well as personal touches (meetings, check-ins, individualized emails and calls).
Team Management: Manage a team of Onboarding Specialists to onboard agents with quality, consistency, and efficiency. Build a culture of continuous improvement across all teams. Work with the team to coach on best practices; assist where needed; and handle escalations.
Outsource Management: Serve as key point-of-contact and escalation point for a team of onboarding specialists in India and Ukraine, who provide back-office support.
Stakeholder Management: Serve as a key point of contact with our Broker team to make sure agents are fully onboarded in their State(s) during our onboarding processes; and state rules are documented in our onboarding procedures.
Quality Management: Manage a team to ensure onboarding policies and procedures are followed consistently and accurately. Serve as an escalation point for tough questions.
Reporting: Monitor the progress of agents during the onboarding process; as well as support interactions.
Qualification
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Required
Strong attention to detail
Ability to prioritize and handle multiple tasks at once.
Excellent verbal and written communication skills
Ability to articulate complex real estate terminology and process updates in plain language to teams
Excellent problem-solving skills; ability to troubleshoot, identify improvements, and make simple decisions independently.
Strong team player with a results-driven approach who can work with limited guidance.
The ability to work with sensitive and confidential information
8+ years of direct experience in roles Onboarding Real Estate Agents or similar job
5+ years of direct experience in people management roles
Experience managing a queue/ticket-based system
Must-Have: Ability to truly encompass our Company Core Values
Physical Requirements: Sit for long periods of time
Preferred
Real estate experience preferred
Experience with standard software, such as G-SUITE, MS Office, Adobe Sign, ZenDesk, and Pipedrive (or other CRM)
Company
Real
Real is a technology-powered real estate brokerage that empowers agents in the industry.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$31MKey Investors
Insight PartnersMagma Venture Partners
2020-12-03Post Ipo Equity· $20M
2020-06-12IPO· undefined
2016-02-22Series Unknown· $9.5M
Leadership Team
Tamir Poleg
Chairman and CEO
Yariv Grinberg
CEO and Founder
Recent News
Portugal Resident
2024-10-26
2024-10-22
Canadian News Wire
2024-10-18
Company data provided by crunchbase
