TELUS Digital · 3 days ago

AI - DS, Search Relevance Analyst - Mexico

United States

Contract

Remote

Entry Level

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Responsibilities

Evaluate and validate the quality, safety, and relevance of keywords used in search recommendations.

Stay updated on current trends and viral content across social media platforms such to ensure relevant search recommendations.

Collaborate with internal teams to provide feedback and insights on keyword performance.

Analyze search data and provide actionable insights to improve the user search experience.

Ensure that keywords comply with safety guidelines and are appropriate for the target audience.

Maintain awareness of cultural and linguistic nuances to provide accurate feedback on Spanish-language searches.

Qualification

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Native Spanish proficiencyB2 English proficiencySearch relevance experienceSocial media familiarityCustomer service experience

Required

Native proficiency in Spanish and at least B2 proficiency in English.

Prior experience in customer service within the search industry (RFP experience preferred).

Familiarity with search relevance projects and how keywords impact user experience.

Avid user of social media platforms, with a deep understanding of trends.

Excellent attention to detail, with the ability to analyze and assess the safety and relevance of keywords.

Strong communication skills, both written and verbal.

Preferred

Experience working with search engines or search-based projects.

Strong analytical skills with a proactive approach to solving problems.

Comfortable working in a fast-paced and dynamic environment.

Company

TELUS Digital

Glassdoor

3.6

TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands.

Founded in 2005