QGenda · 3 hours ago
AI Automation Specialist
Atlanta, GA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Collaborate exclusively with the Customer Experience (CX) organization to understand current workflows and identify opportunities for automation and process improvement
Focus on reducing manual tasks and streamlining CX operations using AI and other machine learning models
Assist in designing and implementing AI-driven workflows that improve the overall service experience for QGenda’s customers
Research the latest AI tools and automation frameworks to recommend solutions that improve customer interactions and service efficiency
Create and optimize AI-generated prompts that enhance productivity, improve response times, and ensure consistent customer interactions
Develop AI-based automation solutions to simplify repetitive tasks and provide more personalized service to our customers
Create and maintain documentation for automated workflows and AI-driven solutions implemented in the CX organization
Regularly present insights, progress, and results to the Chief Customer Officer and other CX leaders to measure the impact of automation initiatives
Qualification
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Required
Bachelor’s degree or Master's degree in Computer Science, Data Science, Engineering, or a related field
Minimum of 1 years of work experience in AI, automation, and process optimization, particularly in a customer service or operations setting.
Familiarity with cutting-edge AI models and technologies, including Claude, Gemini, GPT-4, and other large language models.
Experience or aptitude in creating effective AI prompts designed to save time and improve customer interactions.
Ability to develop workflows by connecting and orchestrating multiple AI models to optimize customer-facing processes.
Basic understanding of machine learning algorithms, neural networks, and AI tools (e.g., Python, TensorFlow, PyTorch).
Strong problem-solving skills and a keen eye for detail
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
Eagerness to learn and keep up with emerging AI technologies and trends
Preferred
Internship or project experience in AI, automation, or related fields
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and AI/ML tools available on these platforms
Experience with customer experience (CX) tools or platforms is a plus
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement 401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership
Cell phone stipend
Commuter benefits
In-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2024-08-12Acquired· undefined
2020-06-10Private Equity· undefined
2016-06-01Private Equity· undefined
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP
Recent News
2024-05-24
Company data provided by crunchbase
