Welocalize · 11 hours ago
AI Operations Squad Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
$125K/yr - $140K/yr
Maximize your interview chancesConsultingEducation
Insider Connection @Welocalize
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
In concert with Operations leadership and Squad leads, define quarterly Squad OKRs in alignment with the company OKRs.
Ensure the Squads in their group are balanced in terms of revenue, workload and resources.
Assist Squad Leads in measuring and reporting OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
Ensure process, knowledge and process efficiencies are cross pollinated across the different Squads in their group.
Ensure the Squads in their group are aligned on strategies to achieve their OKRs.
Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of Squad leads in their group.
Utilize business intelligence to monitor squads performance and assist Squad Leads to improve performance with regular cadence.
Monitor financial and operational metrics (KPIs).
Support Squad Leads on implementation and execution of production process improvements resulting in increased customer satisfaction, operational leverage, project profitability, and resource productivity.
Along with Squad leads, drive the adoption of existing and new production tools (e.g. Relay, PBI, WD) in compliance with defined processes and procedures.
Point of Escalation for Squad Leads.
Adopt, implement, and govern agile processes and practices.
Responsible for owning and auditing, at least, a global process (i.e. reporting, DSO follow up procedures, etc.) to ensure standardization across all global Squad groups.
Partner with the Sales and Solutions Teams in developing new business opportunities; provide RFP response support, pricing, staffing assignments and any other service delivery obligations required to nurture and win new business opportunities.
In RFP processes, ownership of pricing, staffing assignments and any other service delivery obligations required to nurture and win new business opportunities.
Identify and establish the most efficient processes for new service lines, specifically for those that involve other services such as MM, Testing, etc and that can affect several squads within a group.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Proven program management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
Proven ability to lead large diverse teams, both local and remote.
Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
Demonstrated success at managing large accounts and/or programs.
Curiosity and creativity to question existing processes and approaches and innovate new ones.
Proven experience in development of processes and ideas.
Experience in financial and operational management.
Customer relationship management.
Must be available to travel for work related commitments.
Ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level.
Knowledge and awareness of business trends.
Cross Cultural Leadership.
Experience of standing up a modern, effective delivery program.
Can develop a program plan and sequence of events.
Can lead customer meetings and capture requirements and set success factors.
Can drive change on an existing program, across processes, roles and expectations.
Drives collaboration among the different Squads – facilitates decision making and actions in the context of delivery to the customers.
Actively drives their programs and teams and has a positive Impact.
Shows good negotiation skills and situational awareness.
Can establish & develop processes and procedures as part of a client program in alignment with Welocalize tools and systems.
Provides mentoring & coaching to all Squad Leads.
Requires customer centric approach and attitude to managing all aspects of the business.
Passion for serving customers required.
Strong working knowledge of localization/translation software is an advantage.
Strong competency in data analytics and developing data driven operating procedures.
Excellent communication skills with the ability to influence.
Excellent literacy skills both written and verbal.
Strong sense of ownership of the designated client accounts(s).
Ability to adapt in a changing work environment.
Ability to consider multiple perspectives to devise the most suitable customer and account strategies.
Ability to think creatively.
Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
Positive attitude towards automation and new technologies.
Is a strong Listener.
Encourages Empowerment of the Squad Leads.
Effectively Manages Escalation from their team in times when standard operating procedures are not able to address customer dissatisfaction.
Actively Drives Performance of assigned Squad group and Delivers Results.
Understands the importance of OKRs and is Results Orientated.
Can establish & Develop Processes and procedures to improve Operational Efficiency.
Regularly exhibits Empathetic Leadership Skills and has a passion for Mentoring & Coaching of team members.
Develops excellent Followership across the company through Sphere of Influence.
Benefits
Medical Insurance
Telemedicine Benefit
Dental Insurance
Vision Insurance
FSA and HSA
Life and Disability Insurance
Vacation Time: unlimited
Sick Time: 6 days per year
Paid Holidays: 8 days per year
Employee Assistance Program
401 (k) Retirement Plan
Paid Maternity Leave
Paid Adoption Leave
Company
Welocalize
Welocalize provides translation supply chain management solutions that deliver market-ready, translated content.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Welocalize has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$34MKey Investors
Norwest Equity Partners (NEP)Riverside PartnersLLR Partners
2015-06-03Private Equity
2010-11-22Private Equity· $34M
2000-07-01Private Equity
Leadership Team
Smith Yewell
CEO
D
Devin Lynch
Head of Global Sales and Marketing
Recent News
2024-11-06
2024-11-06
2024-11-06
Company data provided by crunchbase
