60 applicants

Company

GigaBrain · 14 hours ago

Amazon Account Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Marketing & Advertising

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Responsibilities

Build and maintain long-term relationships with clients.

Oversee client milestone – Monitor the 30,60,90 day progress of the client

Complete all client tasks timely

Verify pain points are resolved, discover ongoing pain points

Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.

Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.

Recommend improvements to clients’ strategy.

Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.

Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly.

Regularly monitor and report on clients’ performance and ensure goals are met.

Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist

Complete Board Review check every other week.

Review the following:

Design Tiers are being met and have in progress work.

Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc).

Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter).

Tasks are having actions complete and not continuously pushed back.

Brand Manager is progressing on Milestone Tasks.

For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.

ClickUp Profiles are consistently getting updated correctly

Ensure the onboarding process is seamless

Ensure the offboarding process is seamless (The client offboarding

Process is appropriately documented and centralized)

Ensure the team completes training videos when released

Responsible for the operation of completing Amazon Audits

Responsible for the operation of the Amazon Assist Desk

Ensure Amazon PODs understand their churn every month.

Establish clear communication between Account Managers and clients

90% of Amazon Clients need to hit 100% of their ad spend budget

Less than 7.5% churn per month for entire Amazon department district 1

90% of Audits get completed and followed up within 5 business days

30% of our Active Clients have left a review on Google

30% of clients are billed for bonuses.

95% of clients successfully launch within 7 business days of starting

With us (Onboarding Call with client, strategy session, internal

Onboarding call with team, Tasks are assigned)

1 case studies every quarter

Less than 20% of client offboarding is negative feedback

Maintain 150% Margin Per Head

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Amazon Seller CentralAmazon PPC advertisingFlat filesInventory managementFBA processBrand registry troubleshootingBasic Amazon SEOAgency experienceManagement experienceProject managementHelium10Keyword researchZoomSlackClickup

Required

3+ years of Amazon Seller Central Experience or comparable knowledge/experience.

High preference for 2 years of agency experience.

2+ years of management experience.

Feel comfortable and excel in a fast-changing environment of an Agency.

Be well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools).

Excel at and love project management.

Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon.