Carrington Holding Company, LLC · 3 hours ago

Analyst, Application Support, II, LS

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Provide Tier 2 troubleshooting of system issues and system-related requests reported by users.

Perform system administration functions to support the business needs, including system configuration changes, document creation, report setup, user security, and system parameters.

Manage and support projects that support new business initiatives, cost-control efforts, and compliance requirements.

Work with third-party technical support teams and account managers to troubleshoot and escalate system issues impacting business operations.

Provide technical support and vendor management oversight on system upgrades.

Develop end user documentation and train users on new system features.

Document and maintain department policies and procedures; support the design, development, and maintenance of tools, methodologies, and processes for enhancing the department’s support to the business; attend vendor conferences and seminars and job-related workshops to stay abreast of developing technologies and business tools.

Qualification

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Tier 2 SupportSystem AdministrationMortgage Banking KnowledgeSDLC PracticesVendor ManagementMicrosoft OfficeProject ManagementTechnical DocumentationTeam Building SkillsData AnalysisTime Management Skills

Required

Bachelor’s degree or equivalent technical work experience.

Three to five (3-5) years demonstrated experience in the mortgage banking/financial services industry, performing system support and workflow analysis, system administration, design and development of technology solutions, defining and documenting technical specifications.

Hands-on experience with mortgage banking systems.

Knowledge of mortgage banking, including loan origination processes and compliance requirements, and an understanding of life-of-loan.

Strong analytical skills and ability to synthesize complex or diverse information.

Strong judgment and decision-making abilities and time management skills.

Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint), MS Project and Visio.

Exceptional verbal and written communication skills.

Strong team building skills.

Ability to make decisions that have significant impact on the department’s credibility, operations, and services.

Ability to organize and prioritize own work schedule.

Ability to compute, analyze, and interpret complex data.

Ability to compose technical documentation including technology specifications, business requirements, end user manuals and guides.