American Cancer Society · 2 days ago

Analyst, People Operations

Rolling Acres, GA

Full-time

Remote

Entry Level

$27/hr - $30/hr

1+ years exp

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Responsibilities

Serve as the first point of contact for HR related inquiries from team members

Deliver consistent, timely guidance and responses to team members with superior customer service via phone, email and chat. Leverage knowledge base and other available information to troubleshoot and resolve inquiries effectively.

Investigate and thoroughly understand team member inquiries, identifying the root cause of their requests, gathering additional information as needed, and providing personalized, higher-touch support when required.

Effectively partner with People Team counterparts as necessary to resolve team member inquiries and issues in a timely customer focused manner.

Evaluate and process team member lifecycle events in HRIS system. Audit events to identify discrepancies and to provide corrected information.

Manage key team member life cycle processes and process HR transactions including but not limited to:

Worker’s Compensation administration, including initial report of incidents and coordinating claims with the insurance carrier.

Unemployment Insurance administration, including initial response to state claims and requests for information.

Requests for employment verifications. Redirect requests to vendor and/or provide verbal and written employment verifications. Complete public service loan forgiveness forms.

Ensure personnel files conform to organizational data confidentiality and retention guidelines.

Participate in special projects engaged in the establishment and implementation of new processes for the People Team.

Perform miscellaneous job-related duties as assigned.

Qualification

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HR generalist experienceHuman Resources principlesServiceNowWorkdayCustomer service skillsRecords managementDatabase managementProject managementRemote team collaboration

Required

Bachelor’s degree in human resources or related field or 1-3 years of HR generalist/coordinator experience

Demonstrated knowledge of principles and practices of Human Resources, as well as of local, state and federal employment laws

Knowledge of HR best practices and demonstrated success working as an HR representative

Ability to interpret and apply guidelines and procedures and deliver difficult messages professionally and in a manner aligned with policy and standard procedure

Well-developed verbal and written communication, interpersonal, analytical, decision-making, problem solving, project management, and customer service skills

Consistent ability to set and deliver against a work plan in a fast-paced environment, giving attention to detail even under high pressure situations

Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues; able to maintain strict confidentiality

Ability to work effectively in a remote team environment

Strong records and database management skills

Ability to build relationships, foster a cooperative work environment, and build consensus with remote / geographically dispersed staff