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DaVita Kidney Care · 2 days ago
Analyst, Analytics (IT)
Malvern, PA
Full-time
Onsite
Entry, Mid Level
$55K/yr - $76K/yr
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Insider Connection @DaVita Kidney Care
Responsibilities
Requirements Gathering: Collaborate with business stakeholders to understand reporting needs and requirements.
Report Design: Design and develop customized reports using NICE Systems' reporting tools and Tableau to meet business objectives.
Data Analysis: Analyze data to identify trends, patterns, and anomalies, providing actionable insights to stakeholders.
Report Implementation: Implement and deploy reports, ensuring accessibility and usability.
Performance Optimization: Optimize report performance and efficiency to minimize processing time and resource utilization.
User Training and Support: Provide training and support to users on accessing and interpreting reports effectively.
Quality Assurance: Perform quality assurance checks on reports to ensure accuracy, consistency, and compliance with department standards.
Documentation: Document report specifications, design, and deployment processes for future reference and audit purposes.
Continuous Improvement: Stay updated on the latest trends and best practices in reporting and analytics, proposing and implementing enhancements to existing reporting processes.
Qualification
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Required
Proficiency in using NICE Systems' reporting tools or similar analytics platforms.
Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Knowledge of SQL or other query languages for data manipulation and extraction.
Experience with Excel and Python.
Experience in report design and development, preferably in a customer service or contact center environment.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Attention to detail and a commitment to delivering high-quality reports that meet stakeholders' needs.
Bachelor's degree in computer science, information technology, business analytics, or a related field (preferred).
Preferred
Familiarity with contact center operations and metrics (e.g., average handle time, first call resolution) is a plus.
Certification in NICE Systems' products or relevant analytics tools.
Experience with ServiceNow™ ITSM Platform, Salesforce preferred.
Experience with Tableau™ or similar data visualization technologies.
Experience applying Mathematical (Statistical) concepts in data analysis.
Other duties as designed.
Benefits
Medical
Dental
Vision
401(k) Match
Paid Time Off
PTO Cash Out
Family Resources
EAP Counseling Sessions
Access to Headspace
Backup Child and Elder Care
Maternity/Paternity Leave
Professional Development Programs
Company
DaVita Kidney Care
DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD).
Founded in 1979
10,001+ employees
H1B Sponsorship
DaVita Kidney Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (53)
2022 (60)
2021 (68)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
$750M2021-02-24Post Ipo Debt· $750M
1995-11-10IPO· nyse:DVA
Leadership Team
Javier Rodriguez
CEO
T
Tina Livaudais
Vice President, Clinical Services, Hospital Services
Recent News
2024-06-04
2024-06-04
2024-06-04
Company data provided by crunchbase
