39 applicants

Company

Original Job Post

NBCUniversal · 2 days ago

Analyst, Techline

New York, NY

Full-time

Onsite

Entry Level

$62K/yr - $70K/yr

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BroadcastingMedia and Entertainment

H1B Sponsorship

Insider Connection @NBCUniversal

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Responsibilities

Provide support to customers via phone, live chat, in-person, and working tickets.

Break Fix support of IT issues.

Fulfill or triage customer requests.

Deliver exceptional customer service.

Understand Team targets and deliver to them.

Identify process improvement opportunities and feedback to the management team.

Collaborate where required on service improvement plans and operational projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WindowsMac OSXActive DirectoryIT SupportITIL FundamentalsSLA ManagementProblem-SolvingPassionate about Technology

Required

Candidates must be within commuting distance of our 30 Rockefeller Plaza, NY office.

Candidates will also require an environment suitable for working from home (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection).

Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc.

Relevant IT Support experience.

Awareness of ITIL fundamentals.

Relevant experience in performing and managing clearly defined SLA targets.

Passionate about technology.

You must be able to travel to and work from onsite 2 times per week or as needed for coverage.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Other discounts and perks

Company

NBCUniversal

Glassdoor

4.0

NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.

Founded in 1912

New York, New York, USA

10,001+ employees

http://www.nbcuniversal.com

H1B Sponsorship

NBCUniversal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (32)

2022 (87)

2021 (44)

2020 (50)