WorkForce Software · 8 hours ago
Analyst
United States
Full-time
Remote
Entry Level
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Responsibilities
Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
Build relationships and trust with customers through open and interactive communication
Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
Contribute to customer self-help by authoring relevant knowledge base content
Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities
Qualification
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Required
Strong technical and analytical aptitude, specifically in complex, enterprise software applications
Experience with SQL and writing complex queries
Excellent oral and written communication skills
Experience with business applications, such as Word, Excel, etc.
Must work well as a team member and individually
Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
Must be able to join on-call rotation and cover evenings/weekends as necessary
Bachelor’s degree or equivalent experience
Preferred
Prior technical/system support experience in a customer-facing role is highly preferred
Prior customer service experience is highly preferred
Experience or background in HR, Payroll, or Time and Attendance preferred
Exposure to any ERP software is an advantage
Company
WorkForce Software
WorkForce Software is a provider of integrated employee experience and workforce management solutions.
Founded in 1999
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$17MKey Investors
Elliott Investment ManagementInsight Partners
2024-10-15Acquired· undefined
2019-06-25Private Equity· undefined
2014-04-24Series Unknown· undefined
Leadership Team
Mike Morini
Chief Executive Officer
Sarah Smith
Executive Operations Manager & EA to the CEO
Recent News
TecHR Series
2024-10-16
Company data provided by crunchbase
