Definitive Healthcare · 2 hours ago
Analytics Engagement Manager
Framingham, MA
Full-time
Remote
Senior Level
6+ years exp
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Responsibilities
Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services. Translate client business requirements into clear, actionable specifications for technical teams, ensuring accurate and timely delivery of solutions
SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
Collaboration: Partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services.
Thought Leadership: Provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
Escalations: Coordinate appropriate parties for escalation of client issues.
Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
Service Positioning: Clearly articulate the value and benefits of Definitive Healthcare’s services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement.
Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.
Revenue & Utilization Monitoring: Track and analyze services revenue, utilization, and margins for assigned accounts, ensuring alignment with internal growth objectives and proactively addressing over-utilization with clients and account teams.
Qualification
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Required
6+ years of demonstrated experience in technical RWD/RWE Analytics roles.
2+ years in a client-facing role as a CSM, Insights Consultant, or Solutions Engineer capacity.
Expertise working with SQL (SQL Server and/or Databricks preferred) and Business Intelligence tools (Tableau and/or Power BI preferred).
Expertise working with medical claims (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers (e.g. patient journey, segmentation, targeting, referral pathways, etc.).
Experience working with data visualization and explaining the 'so what?' to clients.
High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
Ability to present technical topics to a business audience, both virtually and in-person.
Strong ability to work cross functionally to get things done.
Benefits
Competitive benefits package including great healthcare benefits and a 401(k) match
Company
Definitive Healthcare
Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.
501-1000 employees
H1B Sponsorship
Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (13)
2021 (25)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
22C Capital
2021-09-15IPO
2019-10-02Private Equity
2015-03-02Private Equity
Leadership Team
Kevin Coop
Chief Executive Officer
Scott Oberlink
CTO
Recent News
2024-11-07
2024-11-06
2024-05-29
Company data provided by crunchbase
