Be an early applicantLess than 25 applicants

Company

SkyWest Airlines · 22 hours ago

AO Training Instructor

United States

Full-time

Remote

Entry, Mid Level

$37K/yr - $42K/yr

2+ years exp

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No H1B

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Responsibilities

Work directly with Manager AO Training/UAX and supervisors

Assist in creating computer-based learning experiences and classroom learning experiences for all types of functions

Instruct and facilitate computer instruction, eCampus modules, CRO class and soft skills

Develop and/or maintain programs as assigned or as per individual areas of expertise

Continually search for new, innovative, more efficient and/or safer methods of operation in station and training environments

Know, understand, and include in training materials, all policies, procedures, and FAA/TSA requirements currently in effect. This includes updating material, communicating changes to appropriate parties in a timely manner and advising peers and management of any known changes

Effectively transfer information to students so each student has the necessary knowledge to complete his/her job in a safe, organized, and intelligent manner. Information is transferred via one or more of the following: written modules, manuals, handouts, PC driven programs, videos, lectures, demonstrations. Instructor must use current materials. Instructor may not merely provide written material to the student and read to the class from the same material

Ensure instruction remains on-task and is motivating

Keep accurate class records and provide required information to Administrative Assistant in a timely manner

Evaluate students and provide feedback on students’ performance to Department Manager and students’ Station Managers, as required. Report problems immediately to assigned supervisor or supervisor on duty

Complete reports in a timely manner

Assist with training and opening of both contract and SkyWest Stations

Ensure safety is a priority with all Airport Operations employees by continually focusing on safety during all phases of instruction, observing operation at stations and while transiting stations. Report discrepancies in writing to the assigned supervisor or supervisor on duty

Work with individual station trainers and Station Managers to ensure consistency with department philosophy and in teaching current policy/procedure

Occasionally travel to stations for OJT and instruction; assist station when limited staffing occurs or upon opening and/or closing of stations (also applies to stations handled under contract)

Assist Customer Service Department and other departments with special projects or programs. Other duties and assignments as needed

Fulfill assignments as requested by Manager, Supervisor, Director or Vice President

Qualification

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Instructor experienceFAA/TSA knowledgeProgram developmentCustomer service experienceMS Word proficiencyMS Excel proficiencyFacilitated learning experienceMicrosoft PowerPoint knowledgeFlash knowledgeTyping speed (30 wpm)SkyWest philosophyHazComBaggage operationsAir cargo operationsDisabled passengersSecurity regulationsCreative individual

Required

Be at least 18 years old or older

Have a High School Diploma or GED

Legally authorized to work in the United States for any employer without sponsorship

Two years in an airline customer service position or two years in an instructor-type position. Prefer supervisory or managerial experience, but not required

Excellent communication, editing and writing skills with emphasis on quality and thoroughness

Energetic, creative, individual; proponent of change

Skills for developing quality programs and people

Applicant may not have any current counseling statements or similar disciplinary action in personnel file

Willing to travel extensively

Ability to work well under pressure

Team-player, people oriented

Innovative, self-motivated

Previous facilitated learning development experience helpful

Proficient in MS Word and Excel

Type at least 30 words per minute

Working knowledge of Microsoft PowerPoint, Flash and other development software helpful

Familiar with customer service and SkyWest philosophy

Thorough knowledge of all policies as outlined in all station and operations manual

Possess current knowledge of all FAA/TSA or other federal mandates; including, but not limited to: Disabled Passengers, Security, HazCom, Baggage operations, Air Cargo operations, DG/HM