American Red Cross · 9 hours ago

Apheresis Telerecruiter I - Remote

Maryland, United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Contact by telephone current apheresis and/or whole blood donors to recruit for donation.

Schedule appointments to ensure maximum number of donors are scheduled each day.

Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.

Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.

Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.

Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.

May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

Qualification

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Telephone ExperienceTelemarketing ExperienceRecord KeepingAppointment SchedulingDonor RecruitmentCollaboration Skills