200+ applicants

Company

Sinch · 2 days ago

Application Administrator I

United States

Full-time

Remote

Entry Level

$18/hr - $21.50/hr

2+ years exp

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H1B Sponsor Likely

Insider Connection @Sinch

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Wow customers on every contact

Sound personable on all forms of communication (tickets, phones, and chats)

Explain complex topics in a way that anyone could understand

Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)

Handles level-appropriate customer support requests primarily via phone, tickets, and chat

Escalates support requests as necessary through the appropriate channels

Documents all customer support phone calls/chats via the ticketing system

Creates and maintains customer loyalty by serving customers above and beyond expectations

Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support

Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Ability to work with a physically distributed team and work a flexible schedule to cover shifts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Email receiptEmail deliverability techniquesProgramming languagesREST APIsCloud ComputingMIME standardsSPF/DKIM authenticationSpam filteringWindowsLinuxMac OSXLearning skillsSocial media support2+ years customer supportDocumentation skills

Required

A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)

Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting

Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering

Ability to execute commands in multiple programming languages

Working knowledge of REST APIs and how to integrate with a customer solution

Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)

Proactive sense of urgency with respect to customer service and communication

Strong organization, communication, learning, problem-solving, documentation, and follow-up skills

A passion for technology and customer service

Handles level-appropriate customer support requests primarily via phone, tickets, and chat

Escalates support requests as necessary through the appropriate channels

Documents all customer support phone calls/chats via the ticketing system

Creates and maintains customer loyalty by serving customers above and beyond expectations

Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support

Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Ability to work with a physically distributed team and work a flexible schedule to cover shifts

Preferred

Email and deliverability knowledge

2+ years of experience in providing customer support via multiple social media channels

Benefits

We offer comprehensive market competitive medical, dental, and vision plans.

Take advantage of our free virtual counseling resources through our global Employee Assistance Program.

Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

Enjoy a generous paid time off program.

We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

Our flexible remote work offerings allow you to work wherever you're the most productive and successful.

Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Company

Sinch

Glassdoor

3.7

Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement.

Founded in 2008

Stockholm, Stockholms Lan, SWE

1,001-5,000 employees

https://www.sinch.com

H1B Sponsorship

Sinch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (5)

2020 (1)