Sinch · 15 hours ago
Application Administrator I
United States
Full-time
Remote
Entry Level
$18/hr - $21.50/hr
2+ years exp
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Responsibilities
Wow customers on every contact
Sound personable on all forms of communication (tickets, phones, and chats)
Explain complex topics in a way that anyone could understand
Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)
Handles level-appropriate customer support requests primarily via phone, tickets, and chat
Escalates support requests as necessary through the appropriate channels
Documents all customer support phone calls/chats via the ticketing system
Creates and maintains customer loyalty by serving customers above and beyond expectations
Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes
Ability to work with a physically distributed team and work a flexible schedule to cover shifts
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
Ability to execute commands in multiple programming languages
Working knowledge of REST APIs and how to integrate with a customer solution
Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
Proactive sense of urgency with respect to customer service and communication
Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
A passion for technology and customer service
Handles level-appropriate customer support requests primarily via phone, tickets, and chat
Escalates support requests as necessary through the appropriate channels
Documents all customer support phone calls/chats via the ticketing system
Creates and maintains customer loyalty by serving customers above and beyond expectations
Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes
Ability to work with a physically distributed team and work a flexible schedule to cover shifts
Preferred
Email and deliverability knowledge
2+ years of experience in providing customer support via multiple social media channels
Benefits
We offer comprehensive market competitive medical, dental, and vision plans.
Take advantage of our free virtual counseling resources through our global Employee Assistance Program.
Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
Enjoy a generous paid time off program.
We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
Our flexible remote work offerings allow you to work wherever you're the most productive and successful.
Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Company
Sinch
Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement.
1001-5000 employees
H1B Sponsorship
Sinch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.58BKey Investors
SoftBank
2024-09-13Post Ipo Debt· $48.85M
2022-09-30Post Ipo Secondary
2021-05-24Post Ipo Equity· $1.13B
Leadership Team
Roopsi Kapoor
Executive Manager to CEO
Johan Hedberg
Corp. Dev. & co-founder
Recent News
2024-12-17
News Powered by Cision
2024-12-17
2024-12-17
Company data provided by crunchbase
