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Company

Tenet Healthcare · 2 weeks ago

Application Analyst (Hybrid based)

Dallas, TX, United States

Full-time

Hybrid

Mid Level

3+ years exp

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Responsibilities

Develop a complete understanding of the application solutions deployed across the enterprise to provide ongoing support for Tenet and USPI users.

Communicate with vendors and other support services to install, implement applications as well as track trouble tickets and enhancements.

Maintain efficient operational performance through system monitoring and analysis of backend jobs, interfaces, etc.

Review software/ hardware upgrades and enhancements. Identify potential risks, follow internal change control processes.

Support the use of software applications, data feeds and peripherals utilized across the Enterprise

Investigate, diagnose, and resolve issues within software applications

Participate in an On-Call rotation; Occasionally work after-hours/weekends to support the needs of the centers

Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing

Provide support to higher level managers or serve as an SME on complex projects

Provide front-line, second level support as part of the Applications Support team

Other duties as assigned

Qualification

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Application support experienceSoftware applicationsCustomer service commitmentData analysis

Required

Strong communication, analytical skills, and a strong customer service commitment

Proactively contribute to increasing the team’s efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Knowledge of software applications and interface configurations related to patient scheduling and clinical applications.

Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.

The ability to communicate effectively with vendors and center personnel on all levels is required

Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required

Knowledge of computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role

BS in Computer Science or equivalent experience in a relevant field

3-5 years (5-8 years for Sr. level) of application support experience

Preferred

Ability to analyze data and develop system integration through a variety of interface types.

Take ownership of tasks and complete those tasks accurately and efficiently.

Be able to work with various internal groups and teams.

Possess the ability to manage multiple, simultaneous project tasks and deadlines in an implementation and production environment.

Must be able to serve as a resource and to share knowledge and skills with others.

Must work with all departments, vendors, and project teams to implement and maintain a high quality, process driven solution that meets the process and technology requirements for Tenet and USPI hospitals.

Be able to mentor to other analysts and end user team members on a technical level that they can comprehend.