41 applicants

Company

Duke University Health System · 8 hours ago

Application Analyst - Level 1 - PB

Durham, NC

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Designing, developing, deploying, and providing post-implementation technical support for the Maestro Care EHR.

Planning, performing, managing, and supporting identified Maestro Care EHR users within the Duke Health environment.

Participating in a 24/7 production on-call rotation to triage and assist with incoming support requests.

Partnering with operational staff to improve their knowledge and fluency within Maestro Care as needed.

Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application.

Participating in design sessions, reviewing specifications for the implementation of the Maestro Care EHR, and specifying bug fixes, new features, and enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic certificationMaestro Care EHRRevenue cycle experienceTechnical supportData analysisProject managementDocumentation skillsProcess improvement

Required

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required

If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels

Epic proficiency in an area of application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures

A minimum of one year of related experience is required, with a strong recommendation for revenue cycle operational and/or technical experience

Obtain initial or additional Epic certification and proficiency as defined by management through a combination of Epic classroom (at Epic, Madison WI), virtual Epic classes or remote self-directed learning, successfully completing associated projects and exams

Contributes to oral and written presentations as part of a project team, with supervision

Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care

Achieve project and assignment deliverables in support of improved Service Line functionality

Completes work within scope of request and escalates to manager when customer is requesting changes/build beyond initial request

Ensures deadlines are met and if needing to change outlines reasons appropriately

Interprets and analyzes systems, data, and information with supervision

Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit

Provides systems support to end users during business and after hours/weekends by participating in an on-call rotation

Follows escalation processes for issues that unable to resolve independently

Troubleshoots technical issues through review and testing and escalating to Epic appropriately

Maintain adherence to security processes to ensure safety of the environment

Completes moderately complex tasks and portions of larger information system projects with direction

Review, evaluate and complete NOVA assignments per established deadlines, including associated build as required, for monthly updates/fixes, upgrades and other system assigned updates (ie. CPT, HCPCS, etc.)

Execute application specific test plans, documenting failures and escalating

Participates in planning of customer training by working alongside the training team on new functionality and/or retraining of technology

Identifies internal resources to answer questions and assist with build or problem solving

Updates system, operational and department documentation where relevant

Perform basic analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions

In recognition of Quality First, recommends areas for process improvement

Perform other related duties incidental to the work described herein