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Company

St. Charles Health System · 2 weeks ago

Application Analyst 2

Bend, OR

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads process improvement efforts; remains familiar with industry best practices; develops and maintains a roadmap for future system improvements; ushers through simple to complex system environment changes.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications. Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.

Designs and executes small-to-medium scale application testing as required. Supports large-scale testing efforts as assigned.

Troubleshoots, identifies root cause, and documents problems of simple-to-high complexity for assigned applications and systems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Investigates standardization and process improvement opportunities while making build decisions.

Analyzes and manages systems of simple-to-high complexity to ensure service level agreements are met.

Collaborates with caregivers across the enterprise to build strong relationships; forms relationships with vendors to build strong partnerships.

Maintains data integrity and security for assigned applications and systems.

Assists in the preparation for and conduct of user training when required; mentor Application Analyst Level I's.

Works with team leads and management regarding apparent priority and schedule conflicts.

Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting.

Manages small to medium scale projects and complete the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.

Develops system documentation as assigned per standards; drafts minor changes to policy and procedures relating to documentation.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application AnalysisHealthcare Systems ExperienceProject ManagementEpicMicrosoft Reporting ServicesMicrosoft Integration ServicesSAPPeopleSoftKronosNuance eScriptionNuance Dragon3M CodingWorkdayAtlasTruvenData IntegritySystem DocumentationSoft Skills

Required

Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.

Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.

Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.

Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Minimum of four (4) years paid experience, two (2) of which need to be as an application analyst. The other two (2) years should be experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area.

Preferred

Graduate of an accredited college or university.

Bachelor’s degree in public or business administration, management information systems, or computer science.

Experience with a broad spectrum of Hospital-based and Ambulatory / Clinic-based applications as well as Enterprise Resource Planning applications such as: Epic, Mosaiq, Nuance (eScription and Dragon), 3M Coding, Atlas, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite; Truven, Pyxis, Workday, SAP, PeopleSoft, Kronos, Navex Document Library and Hill-Rom Nurse Call.