Do it Best ยท 2 days ago
Application Analyst
Fort Wayne, IN
Full-time
Onsite
Entry Level
1+ years exp
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Responsibilities
Serve as an IT ambassador and build trust with business partners and end users
Triage escalated support calls to diagnose the problem
Coordinate across IT departments to formulate technical solutions and opportunities for improvement
Communicate with users and interested stakeholders on issue progress
Document updates in call tracking software
Research code and applications the utilize the following technologies: ASP.NET, VB6, VB.NET, C#, HTML, IIS, JavaScript, jQuery, SSIS, SSRS, MS SQL, Access, Excel, SharePoint, Google Workplace, FTP, internet browsers, TCP/IP, Kafka, cloud technologies (Azure, AWS, GCP)
Prioritize and resolve tickets in a timely manner meeting established service level agreements
Provide after-hours support through on-call, rotational assignment and assist with emergent escalation as needed
Serve on response teams for High Response Events requiring immediate attention to restore business critical operations
Promote a team environment by assisting other team members with active issues
Partner with development teams and IT Business Analysts to deliver successful applications
Serve as part of the testing team for product development teams and individual projects
Work with development staff on programming standards and effective information for application support
Develop small or extra small projects, as prioritized and approved
Author Knowledge Base content for users to self-solve issues
Support monthly reviews of support tickets and related projects to drive improvements with business leaders
Support a culture of teamwork, collaboration and proficiency within the team
Support conflict management and change management
Practice servant leadership
Qualification
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Required
Degree in an IT related field or 1-5 years of relevant work experience
Experience with all or some of the following: ASP.NET, VB6, VB.NET, C#, HTML, IIS, JavaScript, jQuery, SSIS, SSRS, MS SQL, Access, Excel, SharePoint, Google Suite, FTP, Internet browsers, TCP/IP, Kafka, cloud technologies (Azure, AWS, GCP)
Experience with internet access, servers, databases and file structures, and integration with back-end systems
Able to work in a fast-paced environment
Strong problem solving and troubleshooting skills
Humility balanced with self-confidence
Highly self-motivated and self-directed
Able to effectively prioritize and execute while under pressure
Resilient and curious, with a strong desire to keep learning and growing
Customer service minded
Effective verbal and written communication skills
Effective technical writing skills
Effective interpersonal skills, collaboration, and teamwork
Preferred
Experience with Cloud ERP systems, ideally Oracle
Experience working in an agile software development environment, e.g. Scrum or Kanban
Experience working in collaborative team environments
Familiar with team collaboration and productivity tools, such as Google Workplace, Trello, Slack, etc.
Experience with infrastructure, firewalls, active directory, and automations
Benefits
Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Bonus Pay opportunities
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities
Company
Do it Best
Based in Fort Wayne, Ind., we are the only U.S.-based, member-owned, comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Doug Roth
Vice President of Finance and CFO
Recent News
2024-03-06
2024-03-06
Company data provided by crunchbase
