Nordic Global · 11 hours ago

Application Analyst II - Epic Willow Ambulatory

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.

Manage application and team documentation through proper document management lifecycles.

Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.

Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.

Achieve necessary certifications and continue professional development.

Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.

Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).

Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.

Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.

Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Qualification

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Healthcare ITEpic Willow Ambulatory certificationITIL service managementApplication support managementDocumentation management

Required

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience)

3-5+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement

Epic Willow Ambulatory certification (required)

Proven analytical thinking and problem-solving skills

Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management

Excellent communication and customer service abilities

Experience in managing application support and documentation

Ability to work collaboratively in a team-oriented environment and independently

Preferred

Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability