ECU Health · 2 weeks ago

Application Analyst III - MyChart

Greenville, NC

Full-time

Remote

Mid, Senior Level

5+ years exp

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Hospital & Health Care

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Responsibilities

Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.

Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.

Ability to effectively analyze and resolve complex issues

Provides well-written and effective professional and technical documentation.

Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.

Stays informed on current market trends and emerging technology developments that impact the department.

Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.

Adherence to Service Level Agreement (SLA). Recommends and coordinates activities with internal and external resources as needed to improve performance.

Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.

Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.

Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic Electronic Medical RecordSystem AnalysisProject ManagementBusiness Process ReengineeringTesting StrategiesWeb DevelopmentMyChart CertificationHealthcare KnowledgeUser Needs AnalysisClinical Workflow DesignRegulatory StandardsEmerging Technology AwarenessTechnical DocumentationMentoring

Required

Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required- or higher.

5 + years of experience as analyst implementing vendor packaged software applications required

Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required

Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.

Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results

Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up

Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules.

Effectively leading projects including both IS and system business partners according to Information Services project methodology, within budget, and on time.

Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.

Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner.

Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others.

Obtains and maintains current primary and secondary system certifications from the vendor and continued education/learning to understand the functionality of application(s) supported as applicable to the job role.