53 applicants

Company

Kaweah Health · 3 days ago

Application Analyst lll

Visalia, California

Full-time

Onsite

Senior Level, Lead/Staff

$38.17/hr - $57.26/hr

10+ years exp

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Responsibilities

Functions as a Team Lead.

Provides ideas and suggestions to other team members and management.

Functions as a resource, mentor and coach for the Application Analyst I and II.

Ensures that Application Analyst team members are trained and provide suggestions and assistance to team members as needed.

Responsible for implementation, maintenance and support of information systems applications, inclusive of the scheduling of updates of new releases of vendor supported applications.

Utilizes expert troubleshooting skills to understand root causes and helps identify solutions.

Provides consultation to help solve problems related to supported applications and workflows.

Supports multiple customers and complex systems using technical, troubleshooting and problem solving expertise.

Evaluates and troubleshoots reported system issues and service requests, data retrieval requests, system performance problems and optimization opportunities, and participates in the timely resolution of these activities.

Identifies system enhancements and works with the team to evaluate and implement as appropriate.

Develops, maintains and shares documentation of assigned application for troubleshooting, building, and training of other ISS team members.

Writes test plans and tests systems to evaluate system functions and operating efficiency.

Tests the system, including any configurations, customizations and new releases, prior to production implementation.

Functions as a project leader for information system implementations and support.

Facilitates the coordination of resources and timelines as required in working with project work plans.

Ensures project tasks are clearly outlined with start and end dates within the ISS approved solution.

Ensures that the completion of project tasks are on time and helps with issues resolution.

Clearly communicates when there is a potential missed deadline and ensure managers, project managers, directors and end users are all aware of a potential missed deadline.

Facilitates the resolution of application errors within the ISS approved SLA (Service Level Agreement).

Maintains issue resolution documentation within the ISS approved helpdesk ticketing solution.

Keeps tickets updated within SLA requirements.

Maintains time worked on tickets and within the ISS approved helpdesk ticketing solution.

Maintains high levels of customer satisfaction by constant communication and helping solve problems.

Maintains a low number of assigned issues in the ticket queue.

Ability to work non-standard and extended hours during project implementations.

Collaborates with all ISS team members, customers, partners and vendors to design, build, test and maintain applications to optimize system configuration, functions and finding ways to increase our customers’ productivity.

Identifies system changes and works with the team to communicate them to the customer, affected team members and downstream vendor(s).

Interacts with clients or other appropriate staff to analyze their business needs and recommends application solutions.

Assists with identifying and developing application workflows.

Gathers user requirements and translates non-technical business requirements from appropriate resources into application specifications.

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.

Performs other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ISS management certificationsTechnology experienceTeam lead experienceClinical applications experiencePharmacy technician licenseCerner applications supportInfor applications supportRevenue cycle applications experienceHuman resources applications experienceFinancial applications experienceSupply chain applications experienceProject management skillsCustomer service skillsDocumentation skillsMentoring skills

Required

Minimum of 10 years experience in technology or healthcare related field.

Experience as a team lead.

Experience overseeing and working on large projects and successfully managing timelines.

Of the 10 years total experience, at least six years work experience implementing, maintaining and supporting any of the following types of applications: clinical, revenue cycle, human resources, financial and supply chain in a complex setting.

Equivalent combination of post-secondary education and experience may be substituted.

Expert level knowledge of all applications supported by team members.