State of Minnesota · 1 day ago
Application and Data Support Specialist - ITS2
Saint Paul, MN
Full-time
Remote
Entry, Mid Level
$27.76/hr - $45.14/hr
2+ years exp
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Responsibilities
Provide MNIT DOT application and data support services for commercial-off-the-shelf (COTS) and custom-built per the priorities set by the supervisor.
Responsible for collaborative application and data support in a matrixed environment.
Communicate, coordinate, deliver and/or resolve simple to complex application and data support service tasks to ensure MnDOT applications are supported per the application’s service level agreement, support model, and to the satisfaction of the MnDOT business partner.
Qualification
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Required
Position requires a minimum of two (2) years of IT related experience providing technical application and data support work.
Experience must include: Developing, supporting application and interface using one or more of the following technologies (SQL, PL/SQL, Oracle, Power BI or similar reporting tools, Data Integrations, CADD applications).
Technical support, configuration and troubleshooting of commercial-off-the-shelf (COTS), Software as a Service (SAAS), custom-built, middleware, or client applications working across multiple IT services (application, database, infrastructure, and service desk).
Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
Customer service skills that include active listening, empathy, and problem-solving.
Preferred
Knowledge of MNIT’s services, standards, and processes.
Experience supporting transportation applications/systems Prior experience developing and supporting transportation related applications and data.
Administering and managing file and access permissions using Microsoft New Technology File System (NTFS), Azure Active Directory (AD), Entra ID, or similar.
Prior experience working in CADD, Open Roads Designer (ORD), Bentley Suite of products and ProjectWise environment.
Experience in an Agile software development life cycle (SDLC)
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
State of Minnesota
The government of the state of Minnesota.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Walz
41st Governor of Minnesota
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