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Company

Original Job Post

Repario · 6 days ago

Application Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Law Practice

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Responsibilities

Advanced Support: Provide escalated support for eDiscovery applications such as Relativity and Brainspace. Address complex technical issues in collaboration with Systems, Storage, and Network Engineers.

System Management: Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process.

Technology Oversight: Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching.

SQL Development: Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases.

Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.

Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.

Training & Mentoring: Mentor junior staff and provide training to enhance their skills in managing complex issues.

Flexible Role Adaptation: Adapt to various assigned duties in evolving technology scenarios.

Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per the published on-call rotation schedule.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLT-SQLPowerShellIT ConceptsITIL ProcessesNetwork ProfilingDisk ProfilingSQL Server ProfilingInfrastructure MonitoringProblem-SolvingAttention to DetailCollaborationRelativity Infrastructure Specialist (RIS) certificationApplication ExperienceTroubleshootingBrainspaceRevealNuixLAWEDiscovery platformsOS-level troubleshootingWindows ServerLinuxAWS public cloud infrastructureScripting SkillsPythonAnsibleTerraformDevOps toolsOccasionally working evenings

Required

Certifications: Relativity Certified Administrator (RCA) or equivalent experience.

Education: Bachelor's degree in IT, or equivalent experience in a related field.

Experience: Minimum of 5 years in IT or eDiscovery.

Proficiency in SQL, with strong skills in creating dynamic queries using T-SQL.

Strong working knowledge of PowerShell scripting.

Skills in profiling and monitoring network, disk, SQL Server, and other infrastructure components.

Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.

Excellent problem-solving skills with a keen attention to detail

Ability to work under minimal supervision and your own initiative.

Ability to collaborate with other teams across multiple time zones and geographies.

Preferred

Certifications: Relativity Infrastructure Specialist (RIS) certification or equivalent experience.

Application Experience: Experience troubleshooting and maintaining Brainspace, Reveal, Nuix, LAW, or other eDiscovery platforms.

System Troubleshooting: Proficiency in OS-level troubleshooting with Windows Server or Linux. Experience working with AWS public cloud infrastructure.

Scripting Skills: Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.

Occasionally working evenings or weekends as required for scheduled or emergency maintenance.