200+ applicants

Company

Oracle · 3 days ago

Application Specialist - SPMS

United States

Full-time

Remote

Entry, Mid Level

$21.15/hr - $42.93/hr

1+ years exp

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H1B Sponsor Likely

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Responsibilities

Perform various complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs on board cruise and river ships or shore side locations.

Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints.

Effectively communicate with customers both shoreside and shipboard.

Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products.

Possess an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms.

Act independently while researching and developing solutions to customer issues.

Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products.

Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues.

Address any functionality gaps by answering operational and application questions.

Provide technical support to customers post 'go-live.'

Communicate effectively and build rapport with team members and clients.

Travel required up to 25%.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Property Management systemsHospitality ManagementSQLDatabase analysisCustomer support experienceComplex IT systemsFluent EnglishMulti-national team experience

Required

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles.

Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking.

Fluent English, both spoken and written, is essential.

Strong written and verbal communication skills with experience communicating at all levels of client organizations.

A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team.

Weekend support rotated among the team, estimated 1 weekend per 2 months.

Position is REMOTE with access to an office for hardware integration efforts.

Travel required up to 25%.

Preferred

Experience with Property Management systems (as an end-user or administrator) is an advantage.

Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)