122 applicants

Company

Marsh McLennan Agency · 4 hours ago

Application Support Administrator

Fargo, ND

Full-time

Remote

Mid Level

$46K/yr - $81K/yr

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Responsibilities

Review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance

Assist in escalating unresolved issues and provide prompt feedback to the internal customers

Managing user access and permissions, ensuring data security and compliance with company policies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Applied EpicSagittaBenefitPointImageRightServiceNowWindows Operating SystemsMS OfficeConcurDocuSignSmartsheetApplied CSR24Applied TAMErlon

Required

Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight

Experience working in a Help Desk environment such as ServiceNow

Excellent attention to detail with proven organizational and time management skills

Ability to work within a team environment and prioritize tasks in a fast-paced environment

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Must work PST hours

Preferred

Proficient with the Windows Operating Systems and MS Office products

Some insurance agency experience preferred

Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote Work but must work PST hours

Charitable contribution match programs

Stock purchase opportunities

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan Agency

Glassdoor

4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003