myGwork - LGBTQ+ Business Community · 3 hours ago

Application Support Administrator

Irvine, CA

Full-time

Remote

Mid Level

$46K/yr - $81K/yr

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Responsibilities

Review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance

Assist in escalating unresolved issues and provide prompt feedback to the internal customers

Managing user access and permissions, ensuring data security and compliance with company policies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Agency Management System AdministrationApplied EpicVertafore applicationsServiceNowWindows Operating SystemsMS Office productsInsurance agency experienceConcurDocuSignSmartsheetApplied CSR24Applied TAMErlonTime management skills

Required

Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight

Experience working in a Help Desk environment such as ServiceNow

Excellent attention to detail with proven organizational and time management skills

Ability to work within a team environment and prioritize tasks in a fast-paced environment

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Must work PST hours