Phoenix Recruitment · 3 hours ago
Application Support Analyst (SQL)
Detroit, MI
Full-time
Remote
Entry Level
$62K/yr - $72K/yr
1+ years exp
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Responsibilities
Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
Perform QA functions for any issue resolution from support calls.
Develop Reports using SQL Server Reporting Services (SSRS).
Create datasets to analyze and recreate issues reported by customers.
Ability to look through database log files to troubleshoot software issues.
Track and thoroughly document all customer issues in our ticketing system.
As issues are reported from customers, diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts, and project managers.
Facilitate positive proactive working relationships with customers and internal resources.
Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software).
Implement and improve remote monitoring tools for our customer’s systems.
Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues.
Routinely log into client databases for data analysis and troubleshooting.
Resolve application issues with minimal escalations to higher tiers.
Manage conference calls with key stakeholders.
Ability to diagnose and troubleshoot C# code.
Ability to dissect stored procedures.
Qualification
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Required
1+ years of experience
Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals)
Perform QA functions for any issue resolution from support calls
Develop Reports using SQL Server Reporting Services (SSRS)
Create datasets to analyze and recreate issues reported by customers
Ability to look through database log files to troubleshoot software issues
Track and thoroughly document all customer issues in our ticketing system
Diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately
Understanding of the software development lifecycle (SDLC)
Facilitate positive proactive working relationships with customers and internal resources
Perform visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
Implement and improve remote monitoring tools for our customer’s systems
Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues
Routinely log into client databases for data analysis and troubleshooting
Resolve application issues with minimal escalations to higher tiers
Manage conference calls with key stakeholders
Ability to diagnose and troubleshoot C# code
Ability to dissect stored procedures
Company
Phoenix Recruitment
Phoenix Recruitment is a leading staffing and recruitment firm that helps companies of all sizes find the best possible talent.
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
