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Company

Applied Value Technologies · 1 day ago

Application Support Analyst - Salesforce Service Cloud

United States

Full-time

Remote

Mid Level

3+ years exp

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Information ServicesSoftware

Growth Opportunities

No H1B

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Responsibilities

Collaborate with stakeholders to gather requirements and translate them into technical solutions

Design, build, test, and deploy reports and dashboards to provide actionable insights to stakeholders.

Provide expertise and guidance on best practices for configuration, development, and integration.

Serve as a subject matter expert in Salesforce Service Cloud functionality, troubleshooting issues, and providing support to end users

Collaborate with cross-functional teams, including HR, IT, and business leaders, to ensure alignment between business processes and system capabilities.

Provide exceptional customer service and ensure a high level of customer satisfaction.

Follow up with customers to ensure their issues are fully resolved and gather feedback.

Participate in regular team meetings and provide feedback on service improvements.

Suggest and implement process improvements to enhance efficiency and customer satisfaction.

Stay updated on the latest features and best practices of Salesforce Service Cloud platforms.

Participate in ongoing training and professional development opportunities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Service CloudL2/L3 supportSQLCloud computingDocumentationAPIsIntegrationWeb technologiesCase managementAutomationService analyticsOracle FusionITILSalesforce Certification

Required

Bachelor's degree in computer science, Information Systems, Business Administration, or related field.

3-5+ years of experience implementing, configuring, and supporting Salesforce Service Cloud Claim Management Module.

L2/L3 proficient in supporting and troubleshooting Salesforce Service Cloud applications, diagnostic abilities to accurately diagnose identify root cause of issues.

Documentation and knowledge management - Effective documentation of troubleshooting processes including recording steps. Listing outcomes, and resolutions.

Attention to detail - Ensure thoroughness when analyzing system logs, configurations and data accuracy while troubleshooting and diagnosing issues.

Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.

Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.

Experience operating with SLAs in a client-facing role in a production environment.

Ability to work effectively as part of a team and collaborate with other departments.

Highly organized with the ability to manage multiple cases and tasks simultaneously.

Experience with case management, automation, and service analytics in Salesforce.

Intermediate SQL skillset