First Citizens Bank · 3 hours ago

Application Support Analyst I

North Carolina, United States

Full-time

Remote

Entry Level

4+ years exp

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Responsibilities

Issue Resolution - serves as primary point of contact for incoming requests, incidents, or problems for applications. Escalates issues as appropriate.

Application Support - provides support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacts with vendors when required. Manages and resolves technical issues while providing excellent customer service.

Business Analysis - monitors application performance and proactively identify issues. Performs root cause analysis to identify errors and problematic trends to help determine solutions and improve application functionality. Documents system issues, limitations, and errors.

Qualification

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SQLITILSix SigmaWindows ServerLinux ServerComputer ScienceRelational Database Concepts

Required

Bachelor's Degree and 0 years of experience in Computer Science or Analytics OR High School Diploma or GED and 4 years of experience in Computer Science or Analytics

Experience in use of SQL