200+ applicants

Company

BHG Financial · 6 hours ago

Application Support Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

System Integration and Application Maintenance

Maintain and improve existing applications, both internal and third-party.  Integrate various software components and third-party programs.

Validate data flow between systems to facilitate data integrity.

Observability and Monitoring

Analyze ticket velocity and content to rapidly identify emerging issues.

Classify work efforts (type and effort) accurately to aid in trend detection and capacity planning.

Troubleshooting and Support

Diagnose and resolve technical issues and system errors.

Provide technical support and guidance to end users/team members (internal & cross-functional).

Support teammates in upgrades, integrations, and projects.

Documentation and Training

Author and maintain comprehensive documentation for system configurations, processes, and changes.

Identify and execute on opportunities to provide training to internal and/or external team members. (Note: This includes the development of materials and delivering training sessions.)

Maintain accurate records of analysis and work performed within a centralized issue-tracking tool.

Collaboration and Communication

Communicate proactively with stakeholders to understand requirements and provide updates.

Effectively work independently or in collaboration with cross-functional teams including developers, analysts, and program/project managers.

Compliance and Standards

Maintain technical awareness of industry standards and best practices.

Complete required training as assigned including, but not limited to, company, industry, and security awareness.

Project Management

Coordinate with other teams to ensure project milestones are met.

Lead projects as assigned, including contributing to plans, establishing deliverables, and maintaining project status.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application SupportSystem IntegrationTechnical TroubleshootingSQLMicrosoft .NETAzure CloudAWSAgile MethodologiesJavaPythonJiraTraining DevelopmentSalesforceAtlassian ProductsFull-Stack ArchitecturePHPJira Query LanguageServiceDeskSonarQubeVMWareDocumentationProject Management

Required

Bachelor’s degree in information technology, Computer Science, or equivalent work experience.

Minimum of 2 years of experience with supporting and/or managing 3rd party Enterprise Server and Cloud application platforms (i.e. Salesforce, Atlassian products – Jira, Confluence, Bitbucket, and Opsgenie).

Working knowledge of database functionality with basic skills in SQL and SOQL.

Minimum of 2 years of experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, AWS, Google Cloud.

Minimum of 2 years of experience working with various SDLC methodologies such as Waterfall, and Agile (Scrum and Kanban); experienced in the use of standard agile tools.

Proficiency in programming and scripting languages such as Java, C#, Python, PowerShell, Javascript, Jira Query Language (JQL), Assets Query Language (AQL), or similar.

Experience working with 3rd party vendor support.

Experience leading small projects.

Excellent interpersonal, verbal, and written communication skills.

Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross-functional groups to deliver solutions.

Familiarity with standard office and collaboration applications (i.e. Teams, ServiceDesk, Atlassian Software, Office).

Commitment to working flexible hours as necessary, including occasional evening and weekend hours and on-call rotation cadence.