CMG Financial · 3 days ago

Application Support Specialist (East Coast Hours)

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $80K/yr

5+ years exp

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Responsibilities

Provide excellent customer service to internal and external staff and clients.

Answer help desk phone and monitor ticket queues to provide timely response to customers.

Manage individual ticket assignments and document resolutions.

Escalate issues appropriately.

Responsible for training users as well as passing key business product knowledge and understanding to IT team Managers, Support, and Development teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mortgage Software SupportLoan Origination SystemsMortgage CompliancePricing EnginesDoc VendorsBusiness ReportingIT Team CollaborationBusiness Intelligence

Required

Strong mortgage software support background (5+ Years). LOS, Pricing Engines, Doc Vendors.

Solid understanding of the latest mortgage compliance measures (GFE, TIL, LO Comp, TRID, ATR/QM, etc..).

Strong understanding of mortgage business reporting and workflow for Sales, Operations, and Management.

Strong background working as part of a cohesive IT Team.

Strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.

Strong verbal and written communication skills. Must be able to communicate effectively and confidently with users, team members and management.

Must be flexible and willing to undertake a wide variety of challenging tasks.

Strong facilitation skills. Must be able to elicit requirements from various personalities across organizational and geographical boundaries.

Willing and able to travel to company facilities to meet with business groups as needed (when allowed).

Ability to work evenings, weekends, and holidays to support departmental initiatives.