ACL Digital · 1 week ago

Application Support Specialist

United States

Contract

Remote

Mid Level

3+ years exp

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Business IntelligenceCloud Computing

Actively Hiring

Hiring Manager

R Swaroop Kashyap

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Responsibilities

Provides high level guidance for problem management and resolution of difficult technical issues and architectural design of business applications. Supports the user community by serving as the application support expert on the enterprise solution (Fiserv DNA). This includes expert knowledge of the DNA database structures, capabilities, and functionalities of the enterprise solution.

Designs and delivers solutions utilizing DNA and other applications that will meet the organization’s strategic objectives. Understands the business objectives, processes, and products and how best can be supported by technology. Coordinates and interacts with team members, key users, and project sponsors within other business units to fully utilize the DNA databases to provide impactful information to grow loan and deposit balances as well as provide meaningful insight on the Credit Union’s membership base.

May perform any of the technical responsibilities and duties of any of the Application Support roles. Interviews for resources.

Oversees the teams’ evaluation and testing of functionality of additional tools, application hotfixes, or new version releases. Oversees technical work and guides, directs, and trains junior staff members. Provides input for reviews of junior staff. Creates checklists and updates policies and procedures for team. Suggests priorities for departmental work plan load.

Knowledgeable about trends in information technology and alerts management to concerns or opportunities that arise. Provides documentation, training, and support to the organization. Pursues opportunities to develop technical and functional expertise. Assists management in creation of budget, application support plans, and determining required software upgrades.

Creates project/program work plans for dependent projects. Suggests project prioritization based on objectives and priorities. Determines technical resource requirements based on business needs. Performs other duties as assigned.

Qualification

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Application Support AdministrationShell ScriptingFiserv DNAAPI DevelopmentUser SupportMicrosoft Office