Belcan · 3 days ago

Application Support Specialist

United States

Contract

Remote

Mid, Senior Level

$74.11/hr - $74.11/hr

5+ years exp

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Enterprise SoftwareIndustrial Engineering

Work & Life Balance

No H1B

U.S. Citizen Only

Hiring Manager

Nastasia Walsh

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Responsibilities

Report to the Associate director Salesforce Platform lead and support all technical activities related to Onboarding and Re-training of Collins Users.

Showcase salesforce functionality

Evaluate all 15 Teams for both Sales and Service to determine what Salesforce functionalities meet business needs and how they can be deployed.

Coordinate with Salesforce Platform lead to execute change management plan

Create initial dashboards for 15- 25 teams in C&AM and Collins to drive their new process. Training their superusers on how to maintain them.

Load all 200-300 employee's user ids into account teams. Develop process and system to update information on a regular cadence.

Work as the main technical point of contact for all technical requests related to strategic plans.

Develop dashboard and reports for 15-25 teams to drive data accuracy activities

Create and manage utilization dashboard by C&AM organization based on Salesforce industry metrics.

Revise user account data to run reports by core group.

Submit Azure stories to C360 product owner and Digital Technology as bugs are identified and changes needed for teams to adopt Salesforce.

Stage data and manage mass load of archive data from spreadsheet/documents into Salesforce, including but not limited to platform data, customer contacts, customer documents, customer events, customer data, etc. for 15-25 Teams. (Minimum - 20 hours per week)

Clean up account structure and subsequence data for top 30 OE and Aftermarket customers. (Minimum - 20 hours per week)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceSalesforce AdministratorCRMA analyticsTableau reportingData loadingData clean-upMicrosoft 365Training new users