New American Funding · 1 day ago
Application Support Specialist
United States
Full-time
Remote
Entry Level
$24/hr - $24/hr
1+ years exp
Maximize your interview chancesFinancial ServicesLending
No H1B
Hiring Manager
Kellie Hester
Insider Connection @New American Funding
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Responsibilities
• Application Support & Troubleshooting
• Provide first-line support to end-users via email and inbound phone calls, for internally developed application-related issues, including troubleshooting and resolving incidents in a timely manner.
• Diagnose and analyze application performance problems, errors, and system issues.
• Work closely with Product and Engineering teams to identify, escalate, and resolve complex technical issues.
• Monitor application performance to proactively identify issues and improve system reliability.
• Incident & Problem Management
• Log and track support tickets using the ticketing system.
• Prioritize and manage incidents based on business impact, ensuring SLAs are met.
• Identify recurring issues and collaborate with development teams to implement long-term fixes.
• Documentation & Knowledge Sharing
• Create and maintain clear and comprehensive documentation for application configurations, procedures, and troubleshooting guides.
• Develop and share knowledge base articles to empower users to resolve common issues independently.
• Collaboration
• Collaborate with cross-functional teams (e.g., product and engineering) to enhance application functionality and resolve user issues.
• Collaborate with other internal support teams to improve user experience for cross-platform issues.
Qualification
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Required
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong attention to detail and a commitment to quality.
Must be able to verify identity and employment eligibility to work in the U.S.
Preferred
1+ year(s) of experience in application support or a related IT support role.
Hands-on experience with troubleshooting and resolving proprietary software application issues.
Familiarity with ITSM tools (e.g., Zohodesk, Topdesk, Azure DevOps) for ticketing and incident management.
Experience supporting enterprise applications or software used in the Mortgage industry.
ITIL certification or other relevant IT certifications.
Benefits
Health
Dental
Vision
401k
Paid holidays
Paid vacation
Company
New American Funding
New American Funding provides cutting-edge marketing and technology efforts allow us to compete with large banks.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Arvielo
Co-Founder and CEO
Jeff Farinich
SVP Technology and Chief Information Security Officer
Recent News
2024-10-25
2024-05-24
2024-05-24
Company data provided by crunchbase
