Cambridge Health Alliance · 2 weeks ago

Applications Analyst II- EPIC Order

Malden, MA

Full-time

Hybrid

Mid Level

3+ years exp

Maximize your interview chances

Health CareMedical

Insider Connection @Cambridge Health Alliance

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Facilitate end users’ ability to understand and maximize use of the software to perform daily operations; evaluate user knowledge and work with I.T. Education staff to develop specialized training when necessary; educate users in system optimization

Acts as liaison between users and the software vendor(s); guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance

Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendor; integrate new application(s) in the existing HIS according to implementation schedule

Respond to user questions with timely answers and/or referral to appropriate department/person; assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation

Coordinate with Database Analysts to provide expertise in development of reports and analyses

Work with other I.T. staff to ensure interfaces between applications and systems are functioning properly

Maintain and periodically review dictionaries, assist entering and maintaining user codes, maintain security of applications, and ensure consistency between various dictionaries

Investigate on a timely basis discrepancies in statistics which could indicate a problem with the accuracy of data; work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally

Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications; participates with other I.T. staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries

Work with Department Managers and I.T. Education staff to ensure training programs for use of applications are developed and conducted for all level of users, and participate in such programs when needed

Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions

Assist departments with development of downtime procedures

Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary

Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action

Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications.

Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations.

Assisting users in developing reports and analyses, troubleshooting and resolution of application issues.

Working with the I.T. Education staff to assist in training users and in the development of documentation.

Maintaining a level of knowledge about I.T. operations and network issues, and maintaining current industry knowledge.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application AnalystEpic Order transmittalEpic Ambulatory certificationClinical softwareFinancial softwareAdministrative software

Required

Bachelor’s degree in healthcare related field, Information Systems or Business Management. Equivalent, relevant experience may be substituted for a degree.

3 years experience as an Application Analyst or similar experience in a healthcare related I.T. position.

Experience with clinical, financial, and administrative software.