Dahl Consulting ยท 4 hours ago
Applications Support Specialist (27284)
United States
Full-time
Remote
Entry Level
$20/hr - $24/hr
1+ years exp
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Responsibilities
Provide first-line technical support to end-users via phone, email, chat, or ticketing system.
Diagnose and resolve software issues related to technology applications and systems.
Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket.
Assist in the configuration and maintenance of software applications.
Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience.
Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge.
Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders.
Qualification
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Required
1-3 years of experience in a technology support role, preferably in a corporate environment.
Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.
Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.
Customer-focused mindset with a commitment to delivering exceptional support and service.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Preferred
Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL framework.
Relevant certifications such as Salesforce Admin, Google Admin, ITIL v4
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase
