Terminix · 1 day ago

AR Collections/Credit Professional II - Remote

Pennsylvania - Virtual

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Handle telephone collections on past due accounts receivables

Implement and monitor payment plans

Responsible for call handling and chargebacks

Responsible for quality assurance monitoring

Assist with special requests for both internal and external customers.

Contact customers as needed in an effort to resolve account issues.

Document activity and maintain follow up on all accounts

Respond to customer AR calls with regards to account inquiries.

Provide documentation to customers requesting invoices, statements, etc.

Qualification

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Collections TechniquesMicrosoft OfficeData EntryAccounts PayableAccounts ReceivableGeneral BookkeepingBilling ProceduresFDCPA KnowledgeGLB Privacy Act KnowledgeGoal-Oriented

Required

Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping

Knowledge of billing procedures and collections techniques

Must have knowledge of collections and ability to work in a fast-paced environment.

Must be proficient in Microsoft Office (Word, Excel, etc.)

Have a working knowledge of FDCPA and GLB Privacy Act.

Strong communication and interpersonal skills

Strong attention to detail and high level of accuracy

Ability to maintain a high level of confidentiality and professionalism

Excellent organizational skills

Be able to work as a team and independently

Must be comfortable working with set goals and KPIs

Ability to produce results in a fast-paced and challenging environment

Display critical thinking skills with the ability to 'think outside the box'