Mechanics Bank · 2 days ago

Area Production Manager

Watsonville, CA

Full-time

Onsite

Director

$85K/yr - $130K/yr

7+ years exp

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Responsibilities

Manages a Retail Branch office and a group of Retail Branches within a defined Production Area. Responsible for overall performance including achievement of production and service goals. Develops and implements strategies to achieve financial targets. Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example. Personally performs sales activities.

Manages and provides leadership to branch supervisors and employees, and branch management within the Production Area. Leads daily huddles and regular branch and area meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions. Ensures members of branch management achieve superior results in human resource management, including hiring and performance management results within the Area. Leads members of branch management to coach and develop the employees in their Area.

Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community. Ensures active community participation and leadership, including CRA activities, in the local community.

Develops and executes strategic plan with support of branch management team for branch and area success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement. Manages budgeting and forecasting for the branch.

Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.

Responsible for the overall branch operational soundness, quality and efficiency. Provides support and overall branch management to the operations team. Ensures that the branch is following Bank policies and procedures at all times. Ensures compliance training and standards are met in a timely manner. Supports Retail Operations Area with management of FTE for maximum efficiency and positive customer experience.

Qualification

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Banking ExperienceSalesRetail Branch AssessmentSmall Business CreditConsumer CreditBusiness DevelopmentFinancial ServicesBanking RegulationsProblem-SolvingLeadershipInterpersonal SkillsCustomer ServiceCommunicationMotivationSales Management Certification

Required

Bachelor’s degree preferred or equivalent combination of education and experience, High School Diploma or GED required.

Minimum of 7 years of banking experience with an emphasis in sales required.

Minimum of 3 years of leadership experience required.

Leadership skills to lead and motivate Branch Managers to operate efficiently and achieve established goals.

Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.

Ability to assess Retail Branches within the Area for actions to increase production, improve efficiency, reduce risk and to improve operating quality.

Advanced knowledge of small business and consumer credit principles and practices.

Excellent interpersonal skills; demonstrated success managing and leading people.

A customer service role model.

Excellent business development skills, particularly related to financial service products.

Ability to communicate effectively with customers, team members and all levels of management.

Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.

Knowledge of current applicable Federal and State banking regulations.