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Company

SHI International Corp. · 4 hours ago

ASG Managed Services Engineer - Azure

United States

Full-time

Remote

Mid Level

$70K/yr - $140K/yr

3+ years exp

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Responsibilities

Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.

Manage and configure platform infrastructures, applications, and collaboration tools.

Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.

Monitoring and diagnosing performance issues to ensure optimal system performance.

Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).

Stay updated with industry trends, emerging technologies, and best practices.

Continuously seek opportunities for personal and professional growth.

Track time and document work out of SHI’s PSA system, submitting weekly timesheets.

Align with leadership and organization initiatives.

Mentor/Train lower tier engineering employees and service desk employees.

Involvement in a wide range of required Audit’s.

SOW Scoping, development, and build out assistance on a per-request basis.

Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.

Assistance at all lower level’s where needed based on resource constraints.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Azure core servicesTerraformAZ-104 CertificationAzure Virtual DesktopCloudFormationGitAzureDevOpsWindows ServerActive DirectoryITILv3+ CertificationLinux OSAzure CLIPythonNodeJSTechnical writing

Required

Bachelor's degree in a relevant field or equivalent practical experience

3-5 years of relevant work experience (preferably in a managed services environment)

Experience working with version control systems (such as Git, AzureDevOps)

Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security

Experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.

Substantial understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory

Ability to design and build cloud solutions using Azure services and build/deploy using IAC – Terraform or CloudFormation

Ability to contribute and take lead on IT Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives

Ability to work with version control systems (such as Git, AzureDevOps)

Ability to work with Windows Server/Linux OS/terminal/Azure CLI skills

Ability to perform Automation and Scripting - basic scripting using python, nodeJS or other

Ability to conduct technical internal/customer facing meetings in a professional manner

Strong technical writing and communication skills

AZ-104: Microsoft Azure Administrator certification, equivalent Associate level Azure certification, or ability to obtain within 3 months of hire

ITILv3+ Certification or ability to obtain within 6 months of hire

Travel by air for up to 10% annually

This position requires to work overtime and be open to working during holidays when business needs demand it

As part of a rotating on-call engineer schedule, you must provide after-hours support for escalations

Maintain the required utilization levels